METALS
We work exclusively with solid gold—never plated, nor filled. Our pieces are typically crafted in 14K, 18K, and 24K gold, though we are not limited to these karats.

STONES
We use genuine gemstones and diamonds in all ready-made designs. For custom pieces, we offer both lab-grown and earth-mined diamonds, with the option to request GIA or IGI certified stones. If you have any other stone preferences, just let us know—we’ll do our best to source them for you.

The specific materials used in each product will always be clearly listed in the product specifications.

Yes, we do! We’d love to create something special just for you.

Whether you're looking to design a custom piece or restore a beloved item, we can work around your budget.

Visit our bespoke page for more information.

Our production lead time is typically 1–3 weeks, depending on the number of orders in queue. Please note that this does not include delivery time.

If you need your piece sooner, reach out to us. We’ll do our best to accommodate rush requests.

For the most accurate measurements, we recommend visiting your nearest jewelry store and asking them to measure your ring and bracelet sizes.

If that’s not possible, feel free to reach out to us. We can guide you through measuring at home or send you a sizing guide.

Yes, we do offer repair and restoration services. However, this depends on the condition and type of the piece and is subject to inspection.

Please reach out to us through our contact page. Once we reply via email, you can send photos and details of your item directly, and we’ll let you know how we can help.

Not all of our designs are listed online, as our main business is wholesale and we carry a wider selection beyond what you see on the website. If you're looking for something specific, feel free to reach out—we’ll do our best to source it for you. We also offer Hong Kong settings and high jewelry pieces. Just let us know your preferences or requirements, and we’ll see how we can assist.

All jewelry comes in our signature jewelry box or ring box—perfect for gifting as is. If your order includes multiple pieces, we may package them together to minimize waste.

If you'd prefer individual boxes for each item, or have other special packaging requests, please note it under other special instructions when checking out your cart

We’re also happy to include a handwritten note—just let us know what you'd like it to say.

Yes, we ship nationwide and we are currently working on international shipping.

For rush orders, kindly reach out to us through email (veracojewelry@gmail.com) or message us on Instagram.

Since we are based in Cebu City, we only offer same day delivery within Cebu.

Kindly reach out to us if you need to have your order delivered ASAP.

You can email us at veracojewelry@gmail.com or send us a message on Instagram.

We follow a strict no returns and no exchanges policy. Each piece undergoes thorough quality control inspection before it is shipped, and we do not dispatch any items that are damaged or defective. If you believe your order arrived with an issue, please contact us immediately so we can assist you.

We do not offer a formal warranty at this time. However, if you have any concerns about your piece, please don’t hesitate to reach out. We’ll do our best to assist you on a case-by-case basis.