Terms of service

Last updated: July 28,2026

Welcome to Veraco Jewelry Shop ("VERACO," "we," "us," "our"). By placing an order, checking out, or completing a purchase on our website, you confirm that you have read, understood, and agree to these Terms and Conditions, as well as our separate Returns & Exchanges and Privacy Policy pages, which form part of these Terms.

1. Cancellation & Order Termination Policy

Standard (In-Stock) Orders

  • May be cancelled free of charge before the order ships
  • Once shipped, our Returns & Exchanges Policy applies instead

Bespoke & Custom Orders

  • A 50% downpayment is required before we begin processing any bespoke or custom order; the remaining 50% is due upon completion, before the piece ships
  • Downpayments are non-refundable once production, customization, or sourcing of materials for the order has begun
  • Quotations for bespoke pieces are valid for two (2) weeks from the date prepared; pricing is not guaranteed beyond this period
  • Cancellation before production begins: downpayment is refunded in full
  • Cancellation after production begins: downpayment is forfeited to cover materials and labor already committed; see our Returns & Exchanges page for what happens once a piece is complete

Made to Order & Bespoke Items

  • While your item is being sourced (materials not yet in production): cancellation is subject to a 25% cancellation fee, deducted from your payment / downpayment; the remaining 75% is refunded
  • Once production has begun: the order is final and no refund is available, consistent with our bespoke order policy above

Our Right to Cancel

We reserve the right to cancel any order due to: pricing errors, suspected fraud, inability to verify payment or identity, or unavailability of a specific gemstone/metal. In such cases, you will be notified and fully refunded.

2. Delivery & Fulfillment Policy

Processing Time

  • In-stock items: 1-2 business days to prepare for shipment
  • Custom/made-to-order items: 3-6 weeks, communicated at time of order

Shipping & Insurance

  • All orders are shipped via insured courier
  • Shipping fees are charged to the client based on the courier's rates (our preferred courier is LBC, or a client's preferred courier upon request)
  • Packaging is discreet and does not indicate jewelry contents, for security

Delivery Timeframes

  • Within Visayas & Mindanao: 2 to 4 days.
  • To Metro Manila & Luzon: 3 to 7 days.
  • Remote Areas (e.g., Batanes, Coron, remote provinces): 9 to 12 days
  • Delays due to courier issues, or force majeure are outside our control, though we will assist in tracking and resolving delays

Risk of Loss

All package shipments through our preferred couriers are insured. However, once an order has been handed over to the courier, responsibility and risk of loss, theft, delay, or damage transfers to the customer. VERACO is not liable for packages lost, stolen, delayed, or damaged in transit by the third-party shipping provider (e.g., LBC), including delays caused by unforeseen circumstances such as storms, calamities, or other events outside the courier's control. We will, however, do our best to assist customers in coordinating with the courier to resolve any shipping issues.

Order Tracking

Tracking information is sent via email, SMS, or whichever channel we're using to communicate with you about your order.

3. Statement on Security Controls

Payment Security

  • We do not store full credit/debit card numbers on our servers
  • All payment transactions are processed through Fiuu, which is PCI-DSS compliant
  • All data transmitted between your browser and our site is encrypted via TLS/SSL (HTTPS)

Account & Data Security

  • Passwords are stored using industry-standard hashing/encryption
  • Access to customer data is restricted to authorized personnel on a need-to-know basis
  • We conduct [periodic security reviews / use fraud-detection tools] to monitor for suspicious activity

High-Value Transaction Verification

Given the value of fine jewelry, orders above ₱1,000,000 may require additional identity or payment verification before shipment, to protect against fraud and unauthorized card use.

Incident Response

In the event of a data breach affecting your personal information, we will notify affected customers and the National Privacy Commission in accordance with RA 10173, within the legally required timeframe.

Reporting a Concern

If you notice suspicious activity on your account or suspect fraud, contact us immediately at hello@veracojewelry.com.

4. Marketing Email Message Policy

Consent

We only send marketing emails (new collections, promotions, newsletters) to customers who have opted in, either at checkout or via a sign-up form.

What You'll Receive

  • New arrivals and collection launches
  • Promotions and exclusive offers
  • Care tips for fine jewelry, gemstone education
  • Other marketing, promotions, or updates to keep you informed about VERACO

What We Won't Do

  • We will not sell or rent your email address to third parties
  • We will not send marketing emails to customers who have not opted in (transactional emails — order confirmations, shipping updates — are sent regardless, as these are necessary for order fulfillment, not marketing)

Unsubscribing

Every marketing email includes an unsubscribe link at the bottom. You may also opt out anytime by emailing hello@veracojewelry.com.

5. General Terms

  • Pricing: All prices are listed in [PHP/currency] and are subject to change without notice. Prices at the time of order confirmation apply.
  • Product Descriptions: We make every effort to accurately describe gemstone quality, metal purity, and dimensions. Minor variations are inherent to natural gemstones and handmade pieces.
  • Governing Law: These Terms are governed by the laws of the Republic of the Philippines.
  • Changes to Terms: We may update these Terms from time to time; continued use of our site constitutes acceptance of the updated Terms.
  • Contact: hello@veracojewelry.com